Online Request for Proposal (e-RFP) for Selection of Partner for Operations & Management of Contact Centre Services

Last Date: September 10th, 2026
On-Line Request for Proposal (e-RFP)
for
Selection of Partner for Operations & Management of Contact Centre Services
e-RFP Reference NumberJKB/CS/CC-Services(R)/2026-1871
Dated : 25-08-2026
Department NameCustomer Service, Corporate Headquarters, M.A.Road, Srinagar 190 001, J&K
Scope of WorkSelection of Partner for Operations & Management of Contact Centre Services
Tender TypeOpen
ConsortiumConsortium Bids are not allowed.
BIDs Submission ModeOn-line through Bank’s e-tendering service provider’s portal http://jkbank.abcprocure.com
Contact details of issuing Department (Name, Designation, Mobile No., Email address for sending any kind of correspondence regarding this RFP)Mr. Abdul Majid Bazaz, Chief Manager
Mobile No: 7006053271,
Mail id: am.bazaz@jkbmail.com
J&K Bank, Customer Service, Corporate
Headquarters, M.A. Road Srinagar (J&K)-190001
Bid Document availability including changes/amendments, if any to be issuedNIT can be downloaded from and submitted on Bank’s e-Tendering Services Provider’s Portal
https://jkbank.abcprocure.com from

August 27, 2026, 16.00 Hrs.
to
September 10, 2026, 17.00 Hrs.
Last Date for Pre-Bid Queries & submission ModeAll Clarifications / Queries shall be raised online only through e-Tendering Portal
https://jkbank.abcprocure.com by or before
September 01, 2026, 16.00 Hrs.
Pre-bid Queries Response dateAll communications regarding points / queries requiring clarifications shall be given online through prescribed e-Tendering Portal on September 05 , 2026 .
Last Date of Submission of RFP BidSeptember 10, 2026, 17.00 Hrs.
Submission of online Technical Bid & Commercial BIDAs prescribed in Bank’s e-tendering portal
http://jkbank.abcprocure.com
Tender Processing Fee (Non-Refundable)₹ 5,000/- (Rupees Five Thousand Only) to be deposited through Transfer/ NEFT only to below a/c:

Account Name: Tender Fee A/C
16-digit Account No : 9931053030000001
IFSC Code: JAKA0HRDCHQ (0 denotes zero)
Bank: The J&K Bank Ltd
Branch: Corporate Headquarters
MA Road Srinagar J&K – 190001
UTR Number & Date may be uploaded as proof on e-Tendering Portal
Earnest Money Deposit (EMD) (Refundable)₹ 14,00,000/- (INR Fourteen Lakhs only ) to be deposited through Transfer / NEFT only to below A/c:

Account Name: Earnest Money Deposit (EMD)
16-digit Account No : 9931070690000001
IFSC Code: JAKA0HRDCHQ(0 denotes zero)
Bank: The J&K Bank Ltd
Branch: Corporate Headquarters
MA Road Srinagar J&K – 190001
UTR Number & Date may be uploaded on e-Tendering Portal as Proof of the EMD

OR

Furnish a Bank Guarantee in lieu of the Earnest Money Deposit (EMD), issued by a scheduled commercial bank in India in favour of the Company to secure the order.
Reverse Auction, if found feasible by Central Purchase CommitteeOn a subsequent date which will be communicated to such Bidders who qualify in the Technical Bid as well as financial bid.
Eligibility & Technical CriteriaAs per tender Document
CORRIGENDUM 
For e-Tender related QueriesPerson Name    Email ID    Contact Number

Safwan Ansari    safwan@eptl.in    6352631903

Ravi Mudaliar    ravi.mudaliar@eptl.in    7859800622

Akhlad Rajput    akhlad.rajput@eptl.in    7859800624

Deepak Narekar    deepak@eptl.in    7859800610
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