| On-Line Request for Proposal (e-RFP) | |
|---|---|
| For | Centralized Service Desk (CSD) operations for J&K bank https://jkbank.abcprocure.com/EPROC |
| e-RFP Reference Number | JKB/CHQ/T&D/CSD-Operations/2026-1616 |
| Dated: | 01-01-2026 |
| Date of Issue of RFP | 03-01-2026 |
| RFP Description | Selection of Service Provider for managing the Centralized Service Desk (CSD) operations for J&K Bank |
| Issuing Department Name | Technology & Development Department |
| Bank’s Communication Details | J&K Bank Technology & Development, 5th Floor, Corporate Headquarters, MA Road, Srinagar Mr. Mohammad Asif Phone No: +91-7006959499 Email ID: Mohammad.asif@jkbmail.com |
| RFP Application Fee (Non-Refundable) | Rs. 5000/- (Rupees Five Thousand Only) to be deposited through Transfer / NEFT: Account Name: Tender Fee/ Cost Account 16-digit Account No: 9931530300000001 IFSC Code: JAKA0HRDCHQ (0 denotes zero) Bank: The J&K Bank Ltd Branch: Corporate Headquarters |
| Earnest Money Deposit (EMD) [Refundable] | Rs. 1,00,00000/- (Rupees One Crore only) to be deposited through transfer / NEFT: Account Name: Earnest Money Deposit (EMD) 16-digit Account No: 9931070690000001 IFSC Code: JAKA0HRDCHQ (0 denotes zero) Bank: The J&K Bank Ltd Branch: Corporate Headquarters MA Road Srinagar J&K – 190001 (EMD is exempted for all Start-ups as recognized by DPIIT/DIPP) |
| Performance Bank Guarantee | 5% of the Total Contract Value |
| Bid Document Availability including changes/amendments, if any to be issued | Document can be downloaded from Bank’s e-Tendering Service Portal https://jkbank.abcprocure.com From: January 03, 2026, 16.00 Hrs. to January 27, 2026, 17.00 Hrs. |
| Last date for pre-Bids queries & submission Mode | On-line through the prescribed e-Tendering portal https://jkbank.abcprocure.com January 09, 2026, 17.00 Hrs. |
| Pre-bid Queries Response date | All communications regarding points / queries requiring clarifications shall be given online on January 16, 2025 |
| Last date and time for Bid submission | January 27, 2026, 17.00 Hrs. |
| Submission of online Bids | As prescribed in Bank’s online tender portal https://jkbank.abcprocure.com |
| Date and time of opening of technical bid | To be notified separately |
| CORRIGENDUM | All the Corrigendum will be uploaded on online tender portal https://jkbank.abcprocure.com only |
| For e-Tender r | |
